SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am not playing for everything, ale in the tsilom of the pratsyu norms. Foggy saw, wool. I didn the robot is not dumb. Ale for such a penny pratsyu SBS. Delivery of the Bula to the warehouse in Ukraine, for 4 days already buv at home)
I've always been skeptical about vacuum bots, after several researches, I chose the X8 mainly because of the vacuum power and lidar system, but I believe navigation wouldn't be a problem comparing with X6 but do consider the extra power if you have carpets. Cleaning is much more effective than my broom and mop, not noisy, cleans about 1m²/min, battery lasts 1h30-2h in "normal power" and charges from15% to full in +-4h. Mopping is also very good however cleaning the bot after the service is "boring" task (not difficult). Navigation is very precise, it tries to find another way and initial path is blocked, we can keep our lives around it without interference, but collision sensors are for heavy stuff. Toys, wires or cloths will get pushed or tangled. The dust box cannot be washed, just empty it, scrub and tap a bit. Long hair gets tangled around the brushes but it comes with a tool to help removing it, and everything can be dissembled by hand for easier cleaning.
All good with the robot, it took about 6 days to get direct from Mexico. I'm going to try it in depth and left comments.
Good quality vacuum cleaner. Copes with its functions. Delivery to Ukraine from a warehouse in Odessa. Those. Support (in the face of the store works) on solid 5. Thank you for the product and those. Support. Peaceful Sky to all of us!
BR: I really liked the product, aspires dirt very well, ironing cloth, does the mapping of your house very good, it shows where the cleaning went, can link with the Alexa, A point of attention: his battery lasts less vacuuming than ironing cloth, I tested and spent 1 hour and 10min vacuuming while ironing cloth went beyond 1 hour and 30min. I made a video is on the channel: products_randomorios, look for: robot vacuum cleaner-Abir x8 <>> en: I really liked the product, it sucks up dirt very well, mops it, it maps your home very well, it shows you where you cleaned it, it can link with Alexa, a point of attention: Its battery lasts less when vacuuming than when ironing cloth, I tested it and it took 1 hour and 10 minutes to vacuum while wiping took 1 hour and 30 minutes. I made a video IT'S on the channel: products_aleatorios, search for: robot vacuum cleaner-Abir X8
After the purchase, I contacted the seller to be sent from the Ukrainian warehouse, so I arrived in a few days. The vacuum cleaner is excellent, the first cleaning took more than an hour. A map was built, the subsequent cleaning was about 45 minutes. Full set with spare brushes and rags. It's not good. Its money is definitely worth, a good buy. Works in Tuya and home assistant, SmartLife/Tuya app, YouTube video connection.
For now, great robot. This replacing my late 770 Roomba. I haven't tested the cloth yet, but the cleaning and reading of the rooms is great. I am only seeing how to postpone his trip to the charging base, he is doing this being on battery 45%. In addition, I recommend
Prompt delivery, not unpack. The robot is light in the nakuvanni and the vidpovichi. Recommend!
I looked at the first glance, having connected to the smart life. I will do good, take away a pill like good, make a rug like nothing, no more than a pilosity, a cat's hair is the same as a skin day, or even clean it up every other day. I think so, super for pidtrims!! Ale once buv is not a noble base-get lost😄.
Very good! Arrived super fast, excellent cost benefit recommend!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Very good, I liked it a lot.👍
Very good.
Alas, I waited more than a month since the warehouse in Ukraine x 8 is over! Kind of good, I will say for sure that he is powerful, persistently drives onto the shag carpet! After the first run, he drew a map of the apartment himself. The seller was always in touch to answer questions!
Delivered to Kiev for 5 days in time for the moment of the deputy. Packages in 2 boxes, in complete sets, there is a duodatkov Nabir and a ganchirka for a vologny Prib. The rest of the rest did not stand up to be much conquering, the rest of the world was even more timid, the rest marveled as a way to get up to the nazvaliya trokha saw and first got to their bazi for exercise. Diakumo sellers.
It arrived for me already 7 days ago, it was 7 days of constant use, doing 2 daily cleaning and in fact I only have to speak very well of this robot, I had experience of having another model previously that only upset me, but this is being a very positive surprise, sweeps, He aspires and rags very well, he fulfills with excellence what he promises, I have 2 dogs at home that release a lot of fur and now I can say that I spend all day without seeing hairs on the floor at last, great acquisition to date.
Excellent cost-benefit, has great aspiration, the app is a little limited in certain automations but to be perfect it lacked a sensor to dodge objects like carpets or socks (why it curls in them and you need to go save it kkkk) But other than that it is very worthwhile to keep the house clean on a daily basis, even more so for those who have pets
Excellent cleaning robot. Does the mapping of the house automatically in the first cleaning and app easy to use. Highly recommend!
It was filled with a robot with pilosos, I took it for a child and a warehouse in Odessa, even gave it to China by selling 2 files as a gift. I definitely recommend pilosos
The rôbo is a spectacular, it serves very well a grid house of 100 m² or more, in addition to having a very satisfactory cleaning. The SmartLife app and limited, but works well as proposed. Buy without fear, it was worth every penny.
All good. A robot of trouble. This is my first robot, and I will get it for him. Was delivered to a warehouse in Ukraine, without a Mita and a duplicate of shvidko. Selling vidpovidav for everything and explaining the gift to China. Recommend))
Margarh Jabaarh price in stores above 1500 riyals Yeselk shop A baskets and low you price, buy it here advice 6 days and arrived
Even after manual cleaning, vacuumed very well. Does the mapping of the place and aspires all the corners.
Better than expected. The vacuum cleaner surprised me.
When using I leave my comment.
All good. Having taken the 8th day and warehouse in the Ukrainian New Day. Daughter