SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If protect the pet bed, for any stain, came snyes than expected, very Sillero, fits very well to bed
It's simple and I think I'll take a side. It's a single person.
I bought a few of them for each type of pad, and I think they're stuck similar. I'm going to use it for a price. I bought a few of them for each type of pad, and I think they're stuck similar. I'm going to use it for a price.
I bought two and they arrived separately. One of them if I put a double bed and the elastic broke.
The price is very good. I am more inclined to buy more
Good product good price I'll write you well. You thrive.
This is my second purchase. The product is waterproof once, but it is good to use because there is no sound of Basac
It's okay, I did the water test and it doesn't pass, which is very good since if there is a spill it protects the mattress. I recommend. It was good for my Queen mattress. Thank you also arrived super fast in Mexico.
Chudova yakiste. The swarm sofa of the child is warm in the security. Shvidka shipping
Pads are so comfortable and good The material is OK and the cost-money is good. The pad is very comfortable and good. The material is fine and the cost is good.
The cover is neat and the rubber band can be fixed.
I bought it with a doubt that I could buy such a cheap duilt. In the future, summer is coming and I have ordered a function that is waterproof because of the family who will sweat. But it's pretty useful for this price. Even if you suck it in the washing machine and turn it in the dryer, you can use it without problems. I ordered two more because I thought it was okay.
Looks a little thinner than I imagined but it looks pretty good and it's quite nice to the touch, it came in time and form. To my mattress the size I ordered is just pulling A little small
Placed item to use and was not able to use the corner fixings they are to small and don’t place
Waterproof pad good I wrote it and it was okay, so I bought a total of six. One of the two puppies pissored into a pout A total of 6 cards to wash frequently ~! It's neat and straight, so it's good. It's waterproof.
Feels really good. It stops a little water from getting into the bed, as long as is not drenched in it.
Fast delivery and photos. Product equally good as described. Good price ~ ~ I'll use it well. Thank you
The second purchase is easy to use and the price is cheap, so it is good!
The material is unique. It's waterproof, so the part under the ground is unusual.
Before use, but it is a useful product ............ ^ ^
Identifying to the described. Pity that it didn't fit my double bed because the elastic does not reach 40cm.
The package is normal, the delivery is fast, 8 days in the back is thin, the soft oilcloth did the test, poured a glass of water on the sheet. a little wet. So it depends on what this sheet is for. Very beautiful.
I got the single and double to use in my camper and fit good
It's okay. It's a little small. We like packing or shipping
I haven't used it, but it looks good. I'm Satisfied