We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Upgrade Your Bathroom Experience with This Smart Toilet
TKTC02 Multifunctional Smart Bidet Toilet
【Hands-free Experience】: Smart toilet features radar sensor for AUTO open/close lid and flush, providing a hands-free experience. Foot-sensor operation and auto-flush technology provides effortless AUTO flushing for hands-free.
【Multiple Cleaning Modes】: Bidet toile includes hip wash, gynecological wash, mobile wash, and nozzle auto-clean function. Ensures a complete and comfortable cleaning experience, with adjustable temperature for water TEMP, water pressure, and flush position.
【Voice Control】: Toilet is equipped with voice control function. When user is close to the smart toilet and speaks wake words, it will respond and handle immediately. Faster and more convenient to use. You can turn on/off the function through remote control.
【Customized Bidet Toilet】: Smart toilet features heated bidet seat and warm air dryer with 4 gear adjustable TEMP, providing hands-free and comfortable experience for user.
【Safety Electrical Leakage Protection】: Smart toilets are equipped with electrical leakage protection, ensuring safety and reliability even in wet bathroom environments.
Multiple Humanized Design
PURCHASING NOTICE
• Vertical distance between the center of the sewage outlet and the wall:>= 11.8in
• Flushing Type: High Water pressure range( 0.15-0.75Mpa), Siphon Jet. Amount of water per flush: 1.28 gallons
• Angle valve adapter male head specification: 7/8 (Our angle valve is generally suitable for 1/2 size, and 7/8 angle valve adapter is also provided to avoid individual customers needing 7/8 joint)
• It is recommended that the diameter of the sewage outlet of the customer’s home is 3.94-4.72in
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