SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very satisfied
It's hard to get it, the delivery was taken by me.
The first three lamps came at 48W and this one came at 45W you can see that from another manufacturer. Feels not as bright as 48W. Also arrived at the working opening, it turned out that two wires came off during transportation. Soldering all the norms worked. 2 white wires is minus two gray ones, plus who will have the same problem.
Maybe I have a lot of doubts, but it seems to me that for such a quality and for such a device, the price is a little too high a point, like all LEDs, and all glowing devices, it is very heated if you have a stretch ceiling, it is necessary.
All super. The installation is simple.
Very high quality lamps. Hired a car service. The light is excellent. I recommend it.
Everything is super, the viglyad is normal, the ale is small. Taking money at discounts with coins.
Excellent lamp well made well shines brightly thanks to the seller arrived pretty quickly to buy another one in the kitchen
All the pratsyu, the case for the pre-attatk for the groggy to the stele. Short for children
Very good
The package arrived quickly, with a carton. The light is bright.
Good afternoon, today, May 29, 2024 received a parcel with a square LED ceiling lamp. Made the order on May 10, 2024. The parcel was traced all the time and on the way was 17 days for the first time I order from this seller. I hope everything will work! As I connect, I will add feedback. I am very grateful to the seller, I will recommend it to friends and acquaintances.
I can use the ice-the lamp I can't get up anymore..., I'll write it in the digital video. Yak Hatch Rashka-parashka is angry!
Are good these lamps already bought another and I liked it. I recommend it. Arrived very fast and did not suffer a breakdown.
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good once fitted, care not to tighten bracket too much as causes tilt when light slides on. Would ve better if bracket was stiffer and thicker. Bugs can still get into the light from the inside, not fully sealed.
Very good lamp with an interesting fastening system. Bought at a promotional price. I recommend