SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Garland super will order more thank you very much
Good quality Christmas lights for a bedroom. Easy to use. Recommend
Everything works great. Took 3 × 3 meters. In height, the Garland can be stretched to the desired length: you can reach the windowsill or to the floor. The only drawback: We have sockets at the bottom of the wall, and the Garland wire does not reach the 75 cm outlet. We will buy the extension cord.
The delivery took about 15 days, it seems like the whole thing came, there is a battery-powered remote, but I still haven't figured out how to hang it right
Garland works, remote without batteries. There are different modes of glow and brightness. Delivery three weeks. Recommend
I bought 2 garlands 3x3 m, the photo is both compatible, the result is satisfied with all the 100%
The parcel was quickly sent by the seller and arrived before the specified time. Arrived undamaged... Everything works... There is a remote control in the kit. Thank you seller for this great service
Haven't hung up yet, but it's working. Soft warm light, the package arrived very quickly. Remote without batteries. Did not communicate with the seller.
I am puzzled, I took 3x3-won taka I. The battery for the remote control, keep hanging the slot for the battery in the remote control, but I am also angry😂. Need to get used to it and not spishity-WY no roses, plutait girlyanda, ALE not spit. Garny colir that do not marvel at the Hero-tulle over the viglyaday Garno. Daughter
Great Garland! Very fast delivery (less than 2 weeks), thank you very much seller!)
I received the order. The long delivery was combined with three parcels, and the order itself checked the light only in the remote control of the battery, it seems that they themselves should buy it at least they could put it in the package
Received before the deadline, everything is of good quality, well packed, pleasing to the eye, thank you)
The product was given by the Duge shvidko, the yakistu is satisfied
I went much more than my mother, ale I think so-for the Rosage through the order. Use pratsyu, Bagato mode, remote control without battery. The vents of the vents can get it straight and twist it, but wrap it around, don't worry)
All the Yak in the seller's photo, the goods are not free. Delivery of the bull trohi is much more than the Moscow, and everything is good.
Received the product which is as described, but one Garland does not work (
Tiled everything, as I ordered. I advise you to take 3 by 3, as this one does not give strong lighting in the room.
Garna girland. I have a Bagato of the mode, move and a remote control and a button on the Ysb-vihodi. Shvidka delivery at the bulkhead
I take it again, for all the reasons of the mustache, the battery is not in the kit (I know more about it before the purchase), delivery ~ 4 tizhni, packed with a box. I recommend the seller. Having taken the girl 3 years ago, it is still a child without narif.
Interesting Garland. Everything works. But they haven't deployed yet. I recommend it. Thank you very much!❤️❤️❤️
Goods priyshov for apaznyi, ale sayrlyanda chudova, V 8 modes, Raja to zamovlennya🤗
It's just that I can find it for the atmosphere. Gyrlyanda chudova, everything is wrong and the Whiglyadak is not. I came to Kiev for 2 tizhna.
Everyone is good. Goods in Ukraine for the same time. Seller recommend
Shvidka delivery, Garna yakist, Duzhe is satisfied with the goods👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
The cool Garland ordered the second one for that kind of money very even the remote control included many modes different urality I advise you to just super thank you very much