SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, fast delivery. Everything seems to be ok. We'll see in time. I recommend the seller ☝🏻
Arrived very fast, very good quality, my baby liked it very much
8 pieces of textured foam, some pieces come with edge for a better aesthetic, according to the description
I asked for two packages, they arrived separately, the first one came very well but the second one came with a broken picture
It is very beautiful. It came on time. I like it so much. Cheaper price in great quality. I recommend seller.
Excellent, arrives much earlier than expected. Good size and thickness
Everything correct with the product description. Arrived without delay happy with the purchase, I recommend for babies
Super fast and smoothly delivery, the product is quality as described. Good purchase, I can only recommend!!
item looks just as described and it came before the estimated time. there is no issue with the item and there was no communication with the seller. I love it thanks to the seller.
Mat as described, foam and comfortable for the child. Very fast delivery. I recommend
Came before the shvidko, packing in the sagey bag, all TSI. Garna, trohi smell, ale is not mean. All put together good, worthy of the Devil, trohi of the suit according to the laminat
Kilyok schilny, yakisny, one-ball, sheep close to 10mm. Delivery to the new day 10 days.
Very comfortable & beautiful suit my baby girl playground ;)
Excellent product, my child loved the mat. Is the second purchase, it was made on February 8, they sent it separately in 2 packages, the first arrived on Feb 18 and the second on Feb 22 both within the delivery time. Was used to widen the area of the ward and another part was used for one side of the bed. Colors are fine, although White is more like an ivory color, but it does not affect. It is the play area of my boy, who was fascinated by being able to share the space with his dad.
It took me about 15 days to arrive, they are made of foamy not carpet, but for the price it is excellent Good size and good quality
🇹🇷Items ok 🆗 but need order 2 times not big enough for me 🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷🇹🇷
I love it, it arrived in less than a week, I recommend buying the 16-piece
Very nice but a little thin and they are small that if they arrived in the indicated time, they still look beautiful so that my baby plays on the floor♡I don't all of them because my baby is still small.
Satisfied with the product looks much bigger in the photo but it is acceptable the size pedi 16 pieces
As described, good quality, tight colors with termination strips. Isolates and dampens. Excellent purchase.
they are very nice the shipping was fast, quality looks good, we put them outside were my kids play hope they last the summer.
The colors are identical to the image of the publication are a little thin, but if they muffle the knees, they feel good
They look good, easy to assemble, cute colors, arrived very fast
This is very good the mat is equal to the description, we ask for 16pz but we want to ask for more ones because we expected it bigger. Very useful!!!
I arrived well despite not being well packaged. Fast shipping. I will ask for more to cover more space.