SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product! Good quality, the size for me was ideal. Is good because you can complete by buying more pieces. Arrived ahead of schedule!
The quality is good, all the puzzles converge. Thickness 8mm, square size 32х32. Recommend
As the images have quality Arrived ahead of the scheduled time I am very pleased beautiful colors and has some brightness.
Quality OK. I recommend. Buy better 4 packs. It's cool to throw weights.
Corresponds to the photo a little small provide several packages for a good surface
Great!! Little by little I am making my carpet bigger and bigger...!! Good seller!! Thank you!! Arrived in the expected time
As described, everything perfect
It’s nice, material is good but the price is really high for 8 pcs.
It is the gray blue ones at the bottom of the photo, the quality is low, they are plastic-type mumps are not as padded as those you buy in another store (those above) that those are very soft.
I loved it! Let's take more to increase his space
The design is nice, all the pieces fit very well, the thickness is ideal as a game mat, I recommend buying 3 packs of 16 pieces if you want to cover a space of 2.40 m long x 1.80 m wide
I'm Relieved of the neighbor's inconvenience and now my son is playing with love, the next one must be respected and not be disturbed
Bought two packs of 16 because I needed 30 pieces. It is exactly 150x180 cm if you align it in 5 rows, 6 in each. Good quality, only one little piece came "broken" but it's not a problem for me because I don't need two puzzle pieces so I just didn't use that one. Other than that, all good 👍🏻
Perfect, fast delivery. Everything seems to be ok. We'll see in time. I recommend the seller ☝🏻
Arrived very fast, very good quality, my baby liked it very much
8 pieces of textured foam, some pieces come with edge for a better aesthetic, according to the description
I asked for two packages, they arrived separately, the first one came very well but the second one came with a broken picture
It is very beautiful. It came on time. I like it so much. Cheaper price in great quality. I recommend seller.
Excellent, arrives much earlier than expected. Good size and thickness
Everything correct with the product description. Arrived without delay happy with the purchase, I recommend for babies
Super fast and smoothly delivery, the product is quality as described. Good purchase, I can only recommend!!
item looks just as described and it came before the estimated time. there is no issue with the item and there was no communication with the seller. I love it thanks to the seller.
Mat as described, foam and comfortable for the child. Very fast delivery. I recommend
Came before the shvidko, packing in the sagey bag, all TSI. Garna, trohi smell, ale is not mean. All put together good, worthy of the Devil, trohi of the suit according to the laminat
Kilyok schilny, yakisny, one-ball, sheep close to 10mm. Delivery to the new day 10 days.