SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Comprei cinco modelos as embalagens se romperam e por sorte não quebrou nenhum... vieram incompletas , só veio uma base de leds , ficaram faltando quatro bases. I bought five models, the packaging broke and luckily none of them broke... they came incomplete, only one LED base came, four bases were missing
Excellent product the lamps are beautiful, the only unfortunate thing is that their boxes arrive, all broken, very battered the spheres outside the boxes.
Unfortunately it came to me incomplete but it would have been beautiful for my grandson's room
I really like it only that the product arrived somewhat mistreated, it has some scratches, small taps as if it had been hitting a solid surface, then the delivery time was ahead of schedule, on that side well
It is very good but the packaging is very poor. The usb cable came crushed and I had to remove the metal to be able to use the light base. Fortunately everything else was fine. I hope they improve the way they package it.
I loved! The design is very cute, the light is very strong and it looks beautiful on. In addition, although the box was half crumpled, it came well protected. Bought for gift, I hope he likes it too.
Very beautiful, as they advertise, they arrived super fast.
Item according to its description, although the package arrived in very bad condition, the items were plus even in their box, I plugked them in and it worked immediately. So everything is fine
Serve this super beautiful
Everything OK
Lindo
I bought it as a gift for my mother, she loved it and now she wants the one with the moon, and yes, the truth is very beautiful, it has a good size and it lights quite, very, very beautiful.
The package was sent very quickly and above all it has no blow and is very preserved
Very cute, small and delicate. All works
I liked it very much
it's really amazing ....😍❤️ i love it wonderful
good
The delivery was even 1 day earlier, the whole product is similar to the description)
Really nice quality. Recommended
Quality and workmanship are not perfect but meet the proposed. The cable is with USB input only and one thing that bothers is that the light from the LEDs reflects on the ceiling through the globe, projecting immense balls on the ceiling
Arrived earlier than expected
I highly recommend the contractor at the highest level, the delivery is a small but charming bullet. Thank you and greetings.
Simply in love. Arrived super fast and was well packed. Is very cute, the ideal size for a bookcase.
Came to the question, for the decylka tizhniv. They made good money, they did it, they packed it good (he was zahist for the rocks).
Very good packaging only comes the ball I thought the lantern came anymore I don't recommend much