SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in 15 days very quickly. They have no blows to the ceiling fan. Excellent quality and components very well, I just need to install and test it, but so far I am very satisfied.
The product has good quality, the lighting I found excellent, the fan makes a good breeze and circulates the air. Easy to set up and well functional control
Excellent Product very nice and efficient install it in my room good air flow 6 speed just I miss the fan control holder to place the fan remote control
Just as the description. Thank you very much and greetings.
Very beautiful and thank the seller sent it quickly on time and also packing very good🫶🏻
Very well built for the amount charged. I was quite satisfied!
I love it so much! I already bought two
very nice! I'm very pleased with the light
It is very good, the light shines well and has different modes, and the fan fulfills its function
Very good for the dormitory, for the room little wind, excellent lighting.
Received product within the stipulated time. The cost X benefit was worth a lot, in addition to aesthetics we can still count on efficiency. Very good.
It looks excellent and very good quality I still don't install it but I see that it will be an excellent purchase!!👌🏻I arrived super fast!! Thanks to the seller for packing the order well!!
It looks very cool and if it refreshes very well and its lamp brings three shades of cold white light and warm light I have intermediate
Everything works according to the offer. Applications must be attuned at the first voltage application. With a power outage or switch off, the application loses "memory". You have to pair anew. I RECOMMEND.
Excellent fan, do not go expecting super wind, corresponds to a fan of 30cm. The app works great on iPhone, controls everything. The remote control is perfect. Lacked a little more quality in the rubber that covers the LEDs. Overall a 9,5 note. Would buy again. Thank you seller!
Item arrived early in perfect condition. Easy instal & works great. Recommend the fan light & the Seller. Thank you 😊
Great product, better than expected works very well, I hope it will be durable