SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described in the article, very soft to the touch, fits perfectly has arrived before the date. The perfect color .. I am very satisfied with the purchase I will certainly buy another one again.
In general, the 70% satisfaction chair pocket is the opposite, which needs to be correct
It is the best purchase I made, it feels very good to the reclining sofa
Apparently looks good, although the back shot could be improved. Let's hope we don't have to stuff the fabric every time we sit down.
Prima hoes
All right.
I didn't have a lot of reviews, so I ordered it like I was adventurous. The recliner model in the photo is the “lazboy” Morrison model. The cover size is sufficient even though the recliner itself is not a small size, I like all the color materials. I will write well.
Adjusted perfectly. Arrived a week ahead of schedule.
Good item only it's for a normal seat... Since mine is an extra reclining and the covers do not fit well it fits small but the material is very good item according to the price
It's very good, it stays very tight, the fabric is somewhat thin, but for its price it is great, it seems that I would have upholstered it, it is new but it covers me so that the mininas do not scratch it, if it served you I would like to put it, thank you
In my opinion it is small. I had a hard time putting it in and it didn't even go all. Yet my armchair is smaller than the measures indicated, so I thought there would be plenty. Dunno... Maybe I'm not capable of...
Excellent I bought 2 and everything perfect and very fast shipping
It is great, the description is as is product, it is elastic and very soft on contact with the skin, it looks delicate and I do not know how to behave after its first wash, as I really liked it and I am going to ask for another one for the big chair to ask for another one to have a spare one.
Well received. I'll use it well. Thank you.
I bought the leiy-Boi sofa leather because it fell. When I put it on the top, it's good.