SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is cute in size, but it is not light, it is good to place in a small space, and it is in use on a narrow table in moderate light. I recommend
If you watch it, it will be too bad to get bruised.
Thank you. Thank you.
It's kind of beautiful and beautiful. I think it's good to go for emotional camping.
It's very cute, I wish it was bigger, but it's okay
When you turn on the light
Very precious!! I recommend it! I arrive in a week, the truth super fast🌌🌌🌌
Very cool
I only bought this color, but it looks pretty blue.
The cat is going to be a child
Very nice little lamp that makes a good gift idea. The globe is unattached and simply has to be placed on top of the light. The starry effect is pretty !
The real thing is better than the picture, the brightness is two steps and better
Excellent Product
Good 👍
It's too good.
As described.👍 By the fiefdoms of human existence, Sometimes joy wanders. Enter the house, illuminate it Just an instant, and it continues on its way; More does not disappear, not entirely. That flame that burned for a short time, Refuses to die in the attic of oblivion, And when he leaves, he leaves the snorting that he favors The formation of a new flare.
It's so good for the price. The 1000 won market Honey tip should be paid in Hanwha and purchased at the beginning of the month. If you look for this and that, there are many products that are cheaper than you think and good as desk teriers. It is recommended ~!!
I ordered it with choice shipping along with other things and the packaging leaves much to be desired, as for the product arrived well and it is excellent, I liked very excellent ornament, for house or small area as it is not very large.
The complaints of Ali products are sometimes the most dissatisfied with the product quality that is too cheap even if it is cheap we will have it, despite the low price, this product is satisfied with the completeness of the product.