SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product! Met all expectations! Very silent, easy to assemble! The luminosity of the lamp is great! Intuitive remote control! Three shades of lighting.
Arrived well before the deadline, I have already tested working well thank you recommend
Great delivery, small product, silent with control with different modalities here is 110V and it is working perfectly, I recommend and I will buy another 3 of these to put in other rooms.
Excellent first quality product I recommend to everyone for sure. Thank you
Arrived days before the estimated delivery and it is excellent for a small room, it has the option to regulate the light from cold to warm and option for a very dim sleeping light, It can also continue on if you turn off the light and it has a timer to have the option to leave the fan for a while or not with its remote control. Is excellent for the price.🤍⭐️⭐️⭐️⭐️
Very nice and working well, such as the description
The shipping was very fast, a box arrived in a crate, I will proceed to its installation, thanks to the seller.
Practical MTO, perfect for summer as it is portable. The light is pleasant. The remote makes you think that all the lights in the House should have one. The strongest mode of wind produces a breeze. Does not reach speed 1 of a traditional fan of 30cm. So don't expect a Hurricane. Nice to sleep with it QDO is not so hot. Tinnitus is severe and works as white noise. The timer is a great idea.
Good product very practical very functional very good light good functions good quality of the materials recommended
It is the same as in the photo and it arrived fast and good condition, it gives a lot of light in the 3 modes and the air done more or less well. Very nice remains.
Item with good finish, light weight high light intensity, the remote control very useful and with all functions of the fan lamp. trew speeds quite silent and at first glance not very oscillating. Recommended.
Very good product a lot of power very many functions the control serves to raise or lower light intensity as the speed of the blades also serves to change the color From the focus of lighter tones cooler to warmer and timer to turn off after one or three hours for the lowest power consumption I highly recommend this Product
Excellent product. Great purchase. Super Indico. Silent, strong and well-defined light. In the box says it is valid for 50,000 hours. I hope it lasts all of this.
Working good, very funny fan colors, and my kids like it . The lamp is very bright , remote working nice .
Everything came well