SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good day. The President came to the Ukraine to add shvidko for 14 days, without poskodzhen and nadily packed. Drying for dishes top-product (for 500 UAH). Zroblena yakisno, complete stovna (all the screws and key nuts in the sets), it's easy to call even more and more, and the head of the Ministry of Defense is able to finish the evectively vikoristovuvati and won't be used to finish the design of the design. I recommend for a dobban. Sell-Valiant!!!...... and t-Russia come pizdezr... pn-PNH
The product is of good quality, brings your key to assemble and is of ideal size for a small kitchen
Awesome! Excellent quality
good
looks good, feels very strong ,I love it very much thank you very much seller and AliExpress for your quick delivery.
The packaging is great, I really like it
I haven't ridden yet but it looks beautiful like in the picture! And the doubt I had if it was Iron, yes, the trays that are plastic! Good material😌
I hope I was good when I put it on. Good material is noticeable.
Very nice
Measures equal to review, screws color lead no Black
Goods match the description, I recommend.
It is robust and strong very comfortable
Very easy to assemble, the delivery took longer than expected, but satisfied with the product.
Very easy to assemble, comes as in the photo, good size, I like
It's super good, it's small size. It's easy to put together. For the cost I feel it meets expectations.
Super happy as photos and describes
Good product, easy to assemble, arrived super fast👌
I love this drainer, it has 3 B, and it came super fast to chili, 100% recommended
Very good article of excellent quality and quite practical for the accommodation of tableware and other utensils
easy to assemble not so sure the drainer works the base plastic tray is badly warped but for the money it's ok
Trochu menší, než Bych potřebovala a Voda špatně odtéká, protože Miska není tvarovaná směrem K výtokovému otvoru, but vzhled je dobý, so I'm calm. Snad Bude Barva na Kovu Dobře držet, toho se bit bojím.
Absolutely love this... It's Easy to put together... It's sturdy and compact... it's 5 stars from me
Excellent product, good size and quality material
Packaging is good, everything is. The nakiste for this penny fool. Keep it good. Metal is not more thin.
I loved it. Easy to Assemble, looks quite resistant, quite tidy. We'll see with time, but so far everything Great😉