SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bien
Grateful for the delivery, I have just received my product, by the way very well packed and good quality. Super recommend very practical in the kitchen, one pot less kkkkkk
Something rigid, but you have to try
I arrived on the deadline. But within the corresponding time. I hope it works well.
The products arrived in good condition
It does the job
Perfect thanks!
Is how it looks, but he didn't hold on to the pot. I don't know if it's because it's not used
Great product! Recommend the seller! Thank you for fast shipping my order!
Fits large pots, silicone and very flexible
A wonderful thing, and on a small saucepan and a large bowl👍
I haven't tried it yet by draining anything, but from the outset I have to say that it has, at least, a couple of design defects, or even three .. The first, are the tweezers to hold the drainer to the container (pot, saucepan, etc.), which although they are made of stainless steel, have a fairly strong spring that is difficult to press and that to top it off, are covered with "cases" (fortunately they are removable and not injected) Of the same material and color as the article. This makes placing it correctly in the hot container a real problem if you do not have your hands as tongs, because between you have to press hard the clamp and the space heap (9mm) of opening that subtracts the silicone case from the tweezers, And if to that is added that with a smoking container just taken from the boil, there is no one who can handle this gadget. The third defect is that it has no hole to hang it, so where and how to store it may have its drawbacks.
Product as described. However, the product did not come well packed and therefore damaging the packaging but not harming the product.
Accurate to description, very fast shipping. Sizing was also well fitted. Also the price was very reasonable.
Exact 100% to seller's photo
Not damaged Everything OK. useful sieve
perfect size and fit.
Looks like in the picture I like a lot
Very useful.
The quality is good, until it has been used
The purchase was very satisfying and met my expectations - the goods corresponded to the description, the shipment arrived on time. It works.
Very good quality, clamps in metal to hold in the pan!