SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very useful.
Does not fit in the pot with a rant
Everything arrived right! I thought it was plastic but it's silicone! High temperature resistant stringum
Garna nechidna rich for the kitchen, whine the water. Easy MITI. Garna nechidna rich for the kitchen, whine the water. Easy MITI.
Good product I recommend the store💯Reliable
Product arrived before the expected excellent
this is a game changer brilliant idea and seems to be very well made highly recommend this product thank you
The goods are welcome in the hour. Whiglyadak yakisno. It didn't take a dawning.
Excellent fast delivery noodle drainer
easy to use and to clean
Goods as described
The parcel arrived quickly, before the specified date. Packed well, not damaged. The product is fully consistent with the seller's description.
love it
The quality is good, until it has been used
very good product, Fast delivery, good price
This was sent out very quickly and packaged well. It arrived in what appears to be great shape. I have not tried it yet.
Not the very bad one herself. Even more tight, you can't turn around. As a result of the court on the sides, and to put out the important cries. 10 minutes of thinking and fooling around with it) the idea of tsikava, vikonannya for a triychka
Arrived fast and in good condition works correctly as in what was published
Meets expectations, light, easy washing and serves 3m different size pans, simple and easy washing
Wear on each pot, good and stable, does not move from the pot, it has clipped in order not to move Saves tools Really really really really.
Very good, value-for-money device that makes separating boil-water from food fairly easy. Relatively easy to use.
I got the product like pictures, but Tony tried it.
Great, just what I needed and was looking for. Takes up little space
The purchase was very satisfying and met my expectations - the goods corresponded to the description, the shipment arrived on time. It works.
Perfect