SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
muy bien
Very happy with the purchase, it is as described in the listing and matches what I expected to receive.
Excellent! In previous order I missed a piece and they reimbursed me right away and I asked again, they were beautiful
100% wouldn't be blocked. The performance is pretty good.
Hello, good morning, very good material, well reinforced, excellent, I wish they sold the pair, since swims one is coming, everything was fine
Well packed, arrived here quickly, in the second week of ordering it was already at my home, good quality
value for money, I love it
Mt good material does not let light pass, it came quite quickly, attention that only comes a piece!
Excellent quality recommended by me, to continue buying more and have good quality quality arrive ahead of time and in excellent condition without any inconvenience. 👍
Good fabric exelent price delivery before date
Very accurate to the description complies. I promised, I arrive fast, the light does not pass, I recommend
Very nice meet all expectations
That bad that they did not send the product that you pay and it does not say the review, pay x two and only one m sent, the package says 2 and only one arrived, I asked for refund of which I did not arrive or what they send the other one, if not, then a return of the product xq so that I want only a curtain if I occupy 2, appeal and neither so they accepted my claim
Very good quality I will Oder again
i love beige ❤️
Very good quality, better than expected... Absolutely love it ✨😍
Very good, they were excellent, they look very good
Great I would say. Recommend
I ordered 3 pieces of this item and only received one piece. I claim the refund of the other 2 pieces. Otherwise I liked the article. Very good curtain for our openings and prevents the sun from infiltrating the house.
I found it dark I liked it. I thought she was bigger, almost not to cover the whole window.
Arrived everything perfectly, same quality as the previous ones, without a doubt I recommend the seller
Looks good, never bought. Only a part came, I thought it was complete. Now I have to ask for one more.
Good quality, little transparency, good long. Just what he wanted.
The light enters the middle of my room, the fabric is good only that does not cover my room very well.
For a dot, there is no gumovi, Tse is not fabric. And on the website I did not get on the upper crack-Lishe kiltsya, demand will be sent a string with loops. Delivery to nomechina juge shvidka, 5 days