We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Absolutely love this. The first building blocks buy with no missing pieces. All the bags were labelled so it was so easy to build. Came in less then five days as well.
Good product, fast delivery, I really like it.
Wow wow wow i love this set so much i used the lego builder app for the instructions because it was easier for me it timed me and i spent 13 hours in total building it over the course or 4 days the nose and feet peices were missing witch has been said before on over reviews but they did put other pieces in to put on instead i struggled with putting on the face and in the end i had to re build the whole head but turns out i messed up making the face but i have fixwd it now i am so happy with the set and it came very fast to and the bricks are the same size as lego
The product is quality at half the price of the original, my package was not missing any pieces; Highly recommended. Total repudiation of the HDP chairos who put that ball of filthy thieves squat in power! This product could have been cheaper for me.
Adorable. A few fright because of coins that we think we have not received, but everything is there!
Everything's fine. Like for this price
Just like the official version. Came in bag with instructions. Child of 13 completed without help. Looks fab
Fast delivery. Don't expect so many pouch. Puss large in size.
It arrived safely, but there were about 2 pieces that I couldn't put in. 🥲 But if it comes with all the parts and the manual, it's easy to understand.
Very quick delivery, all bricks present, looks as good as the real thing., easy to follow instructions.
everything is fine for now
Little scratches here and there, 2 blocks missing, but at the end it was a lot of fun. Really satisfied for that price ~
Good product
There is no problem because the block is missing. I assembled it for fun at a low price ~