SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The pillow has arrived wrapped in vacuum and once opened it stretches out. The packaging and very nice and well done my wife liked it, must try if it goes well
Product consistent with the description and good quality. The size is correct and the material is nice.
Top Pillows for few money! You can zip it off to wash it Get vacuum packed small, when out of suits a surprise how big he was Very happy with it for little money!!
Super comfortable but for my taste it would have to be longer but it is great I sleep like a bb hahajaca. I recommend it is very soft and fluffy super cool satisfied with the purchase
Great Pillow, I like it very much. I recommend the seller and the product is definitely
Very comfortable. Much more padding than I expected. Arrived a few days ahead of schedule
I advise you what product it's excellent nothing to say👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍.
This is so awesome! First of all the price, you cannot beat it. Second of all, the comfort, it literally envelopes you like a cloud, it is so soft and cozy. Lastly, I got in record time, the seller shipped it lightning fast!!
This pillow is so soft and comfy. go ahead to order it. it's in reasonable price and so soft
Arrived super fast, it has Zipper the and the filling in if you want to fill it more... very happy
At the top bought to sleep well awakening without difficulty of back.🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰
value for money..the item.is.well pack.exceed beyond my expectation..it is firm and comfortable to use.fast delivery...highly recommended👍
The product meets its specifications is of good quality, arrived super fast and very comfortable. Perfect for the comfort of the farmed people
Better than expected, the case has its zipper and inside there is another one, fast shipping, good value for money
Well received in less than a week. Super quality not disappointed at all. I recommend this seller
Super pillow I recommend❤️ Big and soft, very good quality. Great to sleep on it, very comfortable. I'm not giving her back even after the pregnancy. I recommend to sleep to put it vice versa and put sore feet on the spot on the head, but during the day, for example, a pillow under the head for reading.
nice. You can easily remove the cover and wash it, it goes in easily after washing. i am satisfied thanks
Nicely. It's like it's warm and it's hot but in summer you throw a cloth and that's it. Great for knee problems.
I am satisfied with the price I did not really expect it thank you very much!
Super very well received very quickly in France in a week to comb. I highly recommend thank you to the seller!