SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived in the estimated time, it complies with what was described in the publication.
I loved it apparently it is firm I just installed it Arrived well packed
As described by the seller Fast shipping warm good comparison cost and price
High-quality shelves. Well glued. The glue is reliable. Look expensive. They organize the space very well-you can make all the bottles on them, roomy. Made of metal. Recommend for purchase
Exact. Easy to install. Exceeded my expectations
I liked it very well
Garni polychki. Other day trimak Bagato jar👍🏼
For now I just put it down. We will see later with the water if it does not come off and if the color does not change. Has a nice effect anyway. Thank you
The product is exact to the one offered, arrives well protected and with all its accessories
Just right thanks now I have more room and easy to fit
Excellent Excellent
Good product
Rather well but a little complicated to set up the Cafè otherwise it is very much to see in time
High quality product, looking well and easy to install. Arrived quite fast.
Simple but cool 10 out of 10
Very worth
It looks good material, I still have to install it, but for the price it is worth it
Very useful and easy to assemble.
Polichki came to Ukraine in Ukraine for 2 tizhna, she married Sira ale viishov kolir wet asphalt, material on a strong viglyad
A truly amazing product today I come to CDMX and the quality is unmatched with pleasure I recommend it 100% I have shown it to friends and family and it is very good product!!
looks good fast delivery
Just like the photo. Very satisfied.
Complete kit and design. Bulky little, is very suitable for small surfaces
I thought its heavy but it light instead. Hopefully will lasts long. Looks sturdy at a good price for 2 shelves
Very good quality and fast delivery!