SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't imagine the ornament that way very flat the figure the photo shows it different, it still looks beautiful😍
If I liked them, a little different from how I imagine them but cute
Super, Ben teveden😍In 6 days to the Netherlands Top
Came quickly. Beautiful. Light, small. For shelf decoration. Thank you
Are flat, acrylic, but the effect is cute
Very fast shipping. As described very nice
They are not stained glass, made of plastic
They are cardboard with a thick layer of fiber (no metal) somewhat small, cute, although I found them uneconomical for the purpose, ........ Ornaments! The photo I took is for them to see that it is visible. I hope the comment will help you🤷
Very nice, but not Crystal has no shape, it is methacrylate flat
The space doesn't match the base broke when I put it
It is similar to the picture. But mine came crooked probably in transit. Still it's possible to attach it to the sill and I guess it looks OK.
By the description, I figured it would be 3D. It's pretty. Came fast and well packed.
Rozmir is not included by the declared seller. Need +/-. Plastic with bulk.
plastic and small/ fragile and cute anyway. fast delivery.
The birds are pretty beautiful. Is not stained glass, but plastic. But they're still beautiful. Apena Valley.
Wine smaller than expected but very beautiful
It's good quality plastic and the photo is high resolution. I thought the birds would be 3-dimensional, but it's still pretty.
Very nice for decoration, even something small but very good product
one of the birds broke off the branch
It's plastic I thought it would be tifanys type. AliExpress puts photos that do not correspond later with the quality
It is not like stained glass with high relief, as it appears in the photo but it is beautiful and still worth buying. Fast Delivery
It is very beautiful, but it is fragile, very thin the acrylic, but I liked it I put it on my bookcase in the living room that is white and highlighted, for being very colorful, thank you.
Product as requested. Excellent quality material.
The box was damaged but the product was fine. The product is of good quality and has beautiful colors
product is as described acrylic material that looks like stained glass art 👌 it is beautiful. very fast shipping and delivery, arrived within 2 weeks. highly recommended 👍